IT Crisis and Incident Management - How to be more resilient and trustworthy

SaaS Incident Response: Why Your Engineering Team Isn't Your Incident Team

Neb

Published on: 13/07/2026

SaaS companies often discover their incident process scaled poorly as they grew. Here's what changes when you separate the engineering response from the communication response - and how to make that transition.

IT Incidentincident responseSaaS incident responseSaaS engineering team incidentsfounder incident dependencySaaS P1 communicationSaaS customer communication outagescaling incident management SaaS

What £11,000 Per Minute Downtime Actually Looks Like Inside a Company

Neb

Published on: 15/04/2026

A number that gets cited often in conversations about IT downtime. It lands with weight in board presentations

incident costincident responsecustomer churnservice level agreementbusiness continuitymean time to resolveIT outage impactdowntime cost per minuteoperational chaos taxIT incident communicationcost of system outage